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Long Wait Times Harming Retail Experience

How long are customers willing to wait for service in your retail store before they walk out? Not very long, according to the results of a new survey by Great Clips, a hair salon franchise. Almost all 94 percent customers think waiting 5 to 10 minutes or less is reasonable. In fact, waiting too long is the No.2 complaint consumers have about retailers The first? “Rude staff.” Keeping customers waiting more than 10 minutes may seem a trivial complaint, but it can cost you. If you make them wait, 48 percent assume your b...



6 Ways To Join The Fastest Checkout Queue

Why do all the other supermarket checkout queues always move faster than yours? In a new book "Why Does The Other Line Always Move Faster?" author David Andrews explains: "Our minds are rigged against us. Regardless of time actually spent, the slowest line will always be the one you are standing in." He adds probability is also against us, explaining if there are three queues, there is a two in three chance one of the queues will be faster than yours, while you only have a one in three chance of your lin...



What You Hate Most About Waiting in Line

Title: What You Hate Most About Waiting in Line Source: http://www.slate.com/articles/business/operations/2012/06/queueing_theory_what_people_hate_most_about_waiting_in_line_.html Date: JUNE 1 2012 Author: Seth Stevenson Let's say you and your roommate have a little side business baking rhubarb pies at home and selling them on a street corner. Folks love pie, and you're having trouble keeping up with demand. But you can only invest so much money in the business. Where should you put your resources? Sho...



New Research on the Theory of Waiting Lines (Queues), Including the Psychology of Queuing

Source: https://www.youtube.com/watch?v=_CBD2z51u5c Date: Jun 29, 2011 INFORMS Speaker: Dick Larson, 'Dr. Queue', MIT A sneak peek at Dick Larson's presentation, "New Research on the Theory of Waiting Lines Queues , Including the Psychology of Queuing." Learn more about his expertise and the topics he can address: http://speakers.informs.org/bios/Lars... INFORMS has many talented speakers who can bring a fresh voice to your conference, chapter, or organization. Find one today at http://speakers.informs.o...



Queuing psychology: Can waiting in line be fun?

Author: A. Pawlowski Source: http://edition.cnn.com/2008/TECH/science/11/20/queuing.psychology/ Date: November 20, 2008 Warning: Standing in line can cause extreme boredom, annoyance and even rage, which is precisely why there is a fascinating science devoted to what makes people tick -- and ticked off -- when forced to wait. You may not know it, but the seemingly mundane task of forming a queue at the airport, a fast-food joint or a post-Thanksgiving midnight sale is the subject of careful study by experts in the...



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